Refund policy

Returns

We want you to love your purchase from MALIKAI. If you are not completely satisfied, you may request a return within 30 days of delivery.

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with any original tags or packaging intact.

To request a return, please visit our customer account portal at:

https://account.shopmalikai.com

Sign in using the email address associated with your order, select the eligible order and item(s), and submit your return request.

Please do not send items back without an approved return request and return instructions. Return locations may vary depending on the product and supplier.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective, except where otherwise stated during the return process.

Any applicable return shipping fees will be shown or communicated as part of your return instructions.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at hello@shopmalikai.com with your order number and photos of the item so we can make it right.

Non-Returnable Items

For health, hygiene, and safety reasons, certain items may not be eligible for return once opened or used.

Personalized or custom-made products and items marked Final Sale are also not eligible for return, except where required by law.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method.

Please allow several business days for your bank or card provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

For questions regarding a return or refund, contact us at hello@shopmalikai.com.