Frequently Asked

A few gentle answers.

The things we're often asked — answered honestly, from our family to yours.

Where do your pieces come from?

Every piece in our collection is thoughtfully sourced from trusted makers, then sent with care to your door. It's how a small Oklahoma brand like ours can offer something so considered without the weight of traditional retail.

How long does shipping take?

Most orders arrive within 7–14 business days. A few pieces may take up to 3 weeks depending on where you are. We'll always send tracking the moment your order is on its way.

Do you accept returns or exchanges?

Yes — unworn, unwashed pieces may be returned within 14 days of delivery. Full details on our Returns & Exchanges page.

How do I know what size to order?

Each product page has sizing notes, and our full Sizing Guide is a gentle starting point. When in doubt, size up — little ones grow faster than we're ever ready for.

Are your pieces safe for newborns?

We curate with care, but please always check the age recommendations and fabric notes on each product page. We recommend washing every piece before first wear.

Can I cancel or change my order?

Reach out within 12 hours of placing your order and we'll do our very best. Once an order is processed, we're no longer able to make changes.

How do I reach you?

Email us anytime at hello@shopmalikai.com. We reply within 48 hours, Monday through Friday — usually with a baby on one hip. 🤍